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POLICIES & WARRANTY
WARRANTY / RETURNS
ALL SALES ARE FINAL
ALL PRODUCTS CARRY A 30 DAY REPLACEMENT GUARANTEE IN THE EVENT OF DEFECT WITH SOME LIMITATIONS. SEE OUR LIMITATIONS LIST FOR DETAILS
PRODUCTS THAT ARE PHYSICALLY DAMAGED ARE NOT COVERED UNDER OUR GUARANTEE. THIS IS INCLUDES AND IS NOT LIMITED TO:
- PHYSICAL DAMAGE FROM A DROP OR FALL
- FLOODED OR WET FROM E-LIQUID
- USER ERROR OR MISUSE IN ANY WAY
- PURCHASING AN INCOMPATIBLE PRODUCT
IN ORDER FOR A PRODUCT TO BE EXCHANGED, ALL ORIGINAL PACKAGING MUST BE INCLUDED ALONG WITH ANY ACCESSORIES. PLEASE TRY YOUR BEST TO NOT RIP OR DESTROY ANY PACKAGING WHEN OPENING
IN THE EVENT OF AN ISSUE
PLEASE USE OUR GET HELP SECTION TO REACH OUT FOR ASSISTANCE VIA EMAIL OR OUR SOCIAL MEDIA MESSAGING CHANNELS
WE AIM TO REPLY AS QUICKLY AS POSSIBLE
BEYOND OUR 30 DAY GUARANTEE
INDIVIDUAL MANUFACTURERS WARRANTY MAY APPLY
LIMITATIONS
SELECT PRODUCT WARRANTY
DISPOSABLE DEVICES & PREFILLED PODS
WILL ONLY BE EXCHANGED IN THE EVENT OF A DOA PRODUCT
DUE TO THE NATURE OF DISPOSABLE DEVICES & PREFILLED PODS, WE OFFER A 7 DAY REPLACEMENT WINDOW FROM THE DATE OF DELIVERY UNLESS OTHERWISE STATED
EXCHANGED DISPOSABLE DEVICES & PREFILLED PODS WILL ONLY BE REPLACED WITH THE EXACT SAME PRODUCT AS PURCHASED. NO FLAVOUR OR BRAND SWITCHING WILL BE PERMITTED
REPLACEMENT COILS, REFILLABLE PODS & ATOMIZERS ARE FINAL SALE AND OFFER NO EXCHANGE WARRANTY, PLEASE ENSURE YOU ARE PURCHASING THE CORRECT REPLACEMENT PRODUCT FOR YOUR DEVICE
FOR ASSISTANCE IN REACHING OUT TO THE MANUFACTURER FOR WARRANTY, PLEASE CONTACT US VIA OUR GET HELP SECTION VIA EMAIL OR OUR SOCIAL MEDIA MESSENGING CHANNELS
WE ARE HERE TO HELP
DO NOT HESITATE TO REACH OUT REGARDING ANY ISSUES OR QUESTIONS ABOUT USING YOUR PRODUCT