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PAYMENT, POLICIES & WARRANTY

REVIEW OUR PRODUCT WARRANTY, SHIPPING & PAYMENT OPTIONS

AT THIS TIME, VAPOUREVOLUTION LOYALTY REWARDS ARE AVAILABLE IN-STORE ONLY

ONLINE STORE NOW AVAILABLE FOR ALL CANADIAN PROVINCES

FREE SHIPPING IN ONTARIO ON ORDERS OVER $75.00*

FREE SHIPPING CANADA WIDE ON ORDERS OVER $100.00*

*ON QUALIFYING ORDERS BEFORE TAXES

SHIPPING RATES ARE AUTOMATICALLY CALCULATED BY CANADA POST AT THE TIME OF CHECKOUT


AGE VERIFICATION IS REQUIRED UPON DELIVERY
CANADA POST WILL VERIFY YOUR GOVERNMENT ISSUED IDENTIFICATION UPON DELIVERY, WHICH MUST MATCH THE NAME ON THE ORDER

DUE TO OUR FULFILLMENT BEING FROM ONTARIO, YOU MUST BE 19 YEARS OF AGE OR OLDER TO PURCHASE VAPING PRODUCTS ONLINE FROM VAPOUREVOLUTION

FAILURE TO MEET THE AGE REQUIREMENTS OR AN ISSUE WITH THE SUPPLIED SHIPPING ADDRESS WILL RESULT IN A 15% RESTOCKING FEE PER RETURNED ITEM + ANY APPLICABLE SHIPPING CHARGES.

KEEPING VAPING PRODUCTS OUT OF THE HANDS OF MINORS IS A TOP PRIORITY FOR US AT VR!

PAYMENT INFORMATION

ALL PAYMENTS ARE PROCESSED THROUGH A MONERIS SECURE PAYMENT SYSTEM

YOU WILL BE REDIRECTED TO A SECURE PAYMENT WINDOW DURING CHECKOUT, THIS IS NORMAL BEHAVIOUR. PLEASE ENSURE YOUR DETAILS MATCH YOUR PAYMENT TYPE TO AVOID ORDERING ISSUES. AFTER PAYMENT YOU WILL AUTOMATICALLY BE REDIRECTED BACK TO OUR ONLINE STORE FOR CONFIRMATION.

WE CURRENTLY ACCEPT VISA, AMEX, JCB, UNION PAY & DISCOVER. MASTERCARD IS NOT ACCEPTED 

E-TRANSFER PAYMENTS

FOR THE CONVENIENCE OF OUR CUSTOMERS WE OFFER PAYMENT VIA E-TRANSFER FOR ONLINE ORDERS

PLEASE SEND YOUR E-TRANSFER TO:
VAPOUREVOLUTIONONLINE@OUTLOOK.COM

PASSWORD (IF REQUIRED): VAPOUREV123


WE CANNOT REFUND
E-TRANSFER OVER-PAYMENTS


ENSURE YOU ARE SENDING THE EXACT AMOUNT FOR YOUR ORDER AFTER TAXES & SHIPPING IF APPLICABLE 

WARRANTY / RETURNS

ALL SALES ARE FINAL

DUE TO THE NATURE OF VAPING PRODUCTS, WE DO NOT ACCEPT ANY RETURNS UNLESS OTHERWISE INSTRUCTED

 

ALL PRODUCTS CARRY A 30 DAY REPLACEMENT GUARANTEE IN THE EVENT OF DEFECT WITH SOME LIMITATIONS. SEE OUR LIMITATIONS LIST FOR DETAILS

PRODUCTS THAT ARE PHYSICALLY DAMAGED ARE NOT COVERED UNDER OUR GUARANTEE. THIS IS INCLUDES AND IS NOT LIMITED TO:

- PHYSICAL DAMAGE FROM A DROP OR FALL

- FLOODED OR WET FROM E-LIQUID

- USER ERROR OR MISUSE IN ANY WAY

- PURCHASING AN INCOMPATIBLE PRODUCT

IN ORDER FOR A PRODUCT TO BE EXCHANGED, ALL ORIGINAL PACKAGING MUST BE INCLUDED ALONG WITH ANY ACCESSORIES. PLEASE TRY YOUR BEST TO NOT RIP OR DESTROY ANY PACKAGING WHEN OPENING

IN THE EVENT OF AN ISSUE

PLEASE USE OUR GET HELP SECTION TO REACH OUT FOR ASSISTANCE VIA EMAIL OR OUR SOCIAL MEDIA MESSAGING CHANNELS

 

WE AIM TO REPLY AS QUICKLY AS POSSIBLE

BEYOND OUR 30 DAY GUARANTEE

INDIVIDUAL MANUFACTURERS WARRANTY MAY APPLY

LIMITATIONS

SELECT PRODUCT WARRANTY

DISPOSABLE DEVICES & PREFILLED PODS

WILL ONLY BE EXCHANGED IN THE EVENT OF A DOA PRODUCT

DUE TO THE NATURE OF DISPOSABLE DEVICES & PREFILLED PODS, WE OFFER A 7 DAY REPLACEMENT WINDOW FROM THE DATE OF DELIVERY UNLESS OTHERWISE STATED

EXCHANGED DISPOSABLE DEVICES & PREFILLED PODS WILL ONLY BE REPLACED WITH THE EXACT SAME PRODUCT AS PURCHASED. NO FLAVOUR OR BRAND SWITCHING WILL BE PERMITTED

REPLACEMENT COILS, REFILLABLE PODS & ATOMIZERS ARE FINAL SALE AND OFFER NO EXCHANGE WARRANTY, PLEASE ENSURE YOU ARE PURCHASING THE CORRECT REPLACEMENT PRODUCT FOR YOUR DEVICE

FOR ASSISTANCE IN REACHING OUT TO THE MANUFACTURER FOR WARRANTY, PLEASE CONTACT US VIA OUR GET HELP SECTION VIA EMAIL OR OUR SOCIAL MEDIA MESSENGING CHANNELS

WE ARE HERE TO HELP

DO NOT HESITATE TO REACH OUT REGARDING ANY ISSUES OR QUESTIONS ABOUT USING YOUR PRODUCT

ORDERS MAY BE CANCELLED AT ANY TIME, FOR ANY REASON

BASED ON THE DECISION OF VAPOUREVOLUTION.

PLEASE ENSURE THAT ALL INFORMATION DURING CHECKOUT IS PROPERLY SUBMITTED

& MATCHES YOUR GOVERNMENT ISSUED IDENTIFICATION TO AVOID ORDER ISSUES.

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